Gift Shop Associate - Lead - Full Time

The Seton Shrine Gift Shop helps extend the visitors' experience of the Shrine by providing Shrine-related products for purchase. The Gift Shop Associate - Lead works to assist the Shop Coordinator in achieving the goals of the shop being a meaningful part of the Shrine experience. He or she is a key point of contact for many Shrine visitors and represents the Shrine in his or her words, actions, and attitude. 

RESPONSIBILITIES AND DUTIES

Ensure that each visitor receives an outstanding experience when visiting the shop.

• Acknowledge and greet customers on the sales floor and by phone, email, and web store in a model manner.
• Maintain knowledge of products and Shrine operations and answer customers' questions.
• Respond to email and phone inquiries and ensure orders are fulfilled promptly and accurately.
• See to the orderly stocking and attractive display of products.

Assist Gift Shop Coordinator with administrative tasks necessary for Shop operations.

• Operate and maintain accurate records in the point-of-sale system (POS).
• Maintain daily banking functions associated with gift shop operations.
• Open and close shop according to established procedure.
• Represent Shop Coordinator at internal meetings when they are not able to be present.

Oversee Shop operations when Shop Coordinator is not available.

• Assign and oversee the work of Shop Associates on behalf of the Shop Coordinator
• Advance shared administrative projects like preparing new inventory for sale, restocking displays, and updating point-of-sale system.
• Resolve last-minute scheduling changes when necessary.

Perform other related duties as assigned.

ESSENTIAL QUALIFICATIONS 

• High School Degree or GED
• Prior retail sales experience
• A positive, achievement-oriented attitude and proactive work ethic
• Ability to maintain one's professional composure, deal with, and lead others calmly through what may be perceived to be stressful situations at the time.
• Ability to handle multiple tasks in a fast-paced environment.
• Requires accuracy and attention to detail.
• Problem-solving skills and outstanding communication skills are essential when dealing with the public and associates.
• Punctual, arriving on time, and reliable in attendance. 
• Annual CPR/AED/First Aid training required (provided). 
• Safe environment training required (provided).

DESIRED SKILLS and/or KNOWLEDGE 

• Basic Math skills preferred.
• Computer experience, including Microsoft Word, Excel, Internet, and Outlook. Experience with Internet Sales software and/or Quickbooks preferred.
• Fluency in Spanish preferred.  

PHYSICAL QUALIFICATIONS 

• Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store.
• Must be able to move/lift up to 35 lbs.
• Ability to climb stairs.

SCHEDULE

• Ability to work varied hours/days, including weekends.

32-40 hours/wk.

• Schedule generally Sundays through Thursdays
• PTO in accord with Personnel Handbook

Current Openings for Gift Shop Associate Lead Full Time Jobs at Daughters of Charity Ministries