Manager of Operations - Seton Center MD

Position Summary
The Manager of Operations provides supervision, oversight and management of agency's family store. The Manager of Operations supervises family store staff and volunteers, oversees sales, donations of merchandise, promotion of the family store in the community and coordinates with the Safety and Security and Facilities Management departments of the Daughters of Charity Ministries (DCM).

Duties and Responsibilities:

Store & Staff Management and Store Merchandising

• Adheres to all agency policies and procedures and maintains current knowledge of agency and DCM policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures
• Communicates with all store staff and volunteers regarding agency policies and procedures
• Develops and implements the store budget
• Completes and submits Cash Reports, Monthly Safety Checks, and Monthly Financial Statements, Check Requests and Purchase Requests.
• Develops and implement written procedures for store operations, including opening and closing the store; accepting, sorting, pricing donations; handling of cash and other relevant procedures as needed.
• Oversees the processing of donated items, manages the rotation and the disposal of donated items in a timely fashion. Processes include: sorting, tagging, displaying and disposing of donated items.
• Provides supervision and training to store staff and volunteers and assess the need for store staffing and volunteers
• Develops schedules for paid staff and works with the Volunteer Manager to ensure the development of a daily schedule of volunteer coverage
• Maintains confidentiality of staff, donors and customers, and upholds clear boundaries
• Sets standards for type and quality of merchandise and communicates with the store staff
• Manages supply inventory and completes purchase orders as necessary.
• Manages electronic point of sales systems
• Promotes excellence in the customer service experience for all visitors to the family store through staff training, stakeholder surveys, and focus groups.
• Maintains and increases knowledge of resale, thrift, consignment and retail trends through daily reading (e-mail list serves, publications) and participation in webinars, staff meetings and periodic off-site training.
• Meets periodically with other family or thrift store managers for networking.
• Analyzes sales and current donations in order to provide recommendations to retain customers and increase sales
• Conducts community outreach and marketing for the store
• Oversees the display of merchandise inside the store to enhance the appearance and appeal of the store.
• Conducts team huddles to communicate important agency information to store staff and volunteers and consults with store staff addressing concerns and sharing ideas.

Safety and Security

• Ensures current security policies/standards and establishes a concrete course of action for
  their implementation and review
• Ensures that security procedures are implemented and followed as per the DCM
• Coordinates all emergency/crisis drills and submits required documentation to Head of Security of the DCM
• Reports all incidents to the Director of Safety and Security of the DCM in a timely manner
• Attends and participate in the monthly Safety Meetings
• Administers access and authority for the security system including issuing and inventory of access keys and devices
• Establishes and implements regular safety inspections for the facility and property & completes State Fire Marshall's Crowd Management Certification

Facilities Management

• Ensures all functions mentioned below are carried out in an efficient and effective manner
• Coordinates public and private utility service contracts (i.e. trash, electric, telephone, water, security).
• Reports facility issues, managing and coordinating Work Order requests to the Department of Facilities for Daughters of Charity Ministries.
• Manages and coordinates use and maintenance of outdoor facilities.
• Manages facilities incident reporting to the Department of Facilities for the DCM
• Establish and implements regular maintenance and inspection schedule for the facility and property

Information Technology (IT)

Manage IT-related work orders for Seton Center Staff and act as the lesion between DCM-IT and Seton Center

Education, Experience, and Skills Required

• High School Diploma or equivalent is required; Associate Degree in Business or Retail Management is preferred
• Experience in retail management (3+ years) and supervision of staff (2+ years) required.
• Excellent interpersonal skills.
• Reliable and trustworthy with strong verbal, written & organizational & sound decision-making skills.
• Proficiency in point of sale software, Microsoft Office and familiarity with social media outlets.
• Knowledge of budget management, bookkeeping, and projections.
• Demonstrated ability to serve clients and customers in a professional, welcoming, and efficient manner, with a cooperative, friendly, and helpful attitude.
• Ability to prioritize work and projects
• Ability to communicate and maintain working relationships with vendors
• Ability to maintain a flexible schedule with availability to work weekends and/or evenings, as needed.
• Ability to work independently and in a team setting.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands while maintaining full and complete confidentiality in all situations.

Physical Requirements to Complete Essential Function of the Job

• Bending/stooping/reaching
• Must be able to left & carry up to 10 pounds (as needed)
• Computer Use

Hours

40 Hours Full-Time: Exempt

Current Openings for Manager of Operations Seton Center MD Jobs at Daughters of Charity Ministries